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How can we help you ?

Write to us at [email protected] for further assistance

FAQ

  • How Do I install B1OSTM application in my phone?
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    Welcome to B1OSTM, If your using android follow this URL or iOS follow this URL there you can download your application and start using for your health records in your finger tips.

  • How Do I register myself with B1OSTM ?
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    Welcome to B1OSTM, please choose “Register” option in your login screen we will take you through the registration process there we need you to provide your valid email id and phone number.

  • How do I login into my account if I forget my PIN?
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    Hey there! we will get you Inn not to worry, Please choose forget PIN there you can login with your username and password if you still find difficulties in you username and password please follow the forgot username and password instructions and flow.

  • How do I reset my password?
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    Incase you forget your password follow the forgot password instructions which we ask you to reconfirm your email address so that we can get your password to your email account.

  • How to reset my PIN?
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    In your settings you can choose your password settings and change your PIN.

  • How Can I upgrade from Individual plan to family plan?
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    From your settings go to subscription page there you can upgrade from individual plan to family plan with the payment process following.

  • After upgrading the plan to family plan where can I add my family members information?
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    We welcome you once again with your family!, Here you go please choose the family icon in the bottom menu (first icon), by accessing the plus button on the screen you can enter your most important medical information your beloved ones and save it for better living.

  • How to change my mobile number?
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    You can proceed this in your general profile information.

  • How Do I add my Ailments if it is not listed in the dropdown?
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    Please choose the option “Others” from the dropdown list you will have an textbox to type your ailments you suffer.

  • How to add my supplements details?
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    Please add into your medical information inside profile with your prescription list.

  • What if my medication is not listed in the dropdown list?
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    You can choose Others from the dropdown list and there will be text box below the field where you can type the required information.

  • Can I upload only my immunization file into the record?
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    So Obvious Yes you can upload your image file of your immunization record.

  • What is Primary Care information? Is the doctor will be notified about my information in the application?
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    We get to know about you in more details with your physician and treat more appropriate and timely.

  • How Can I share my medical information with doctors?
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    That’s a more secured and easy job you can do for your health. In you your settings go to permissions and know your doctors B1OSTM ID and give access to your complete medical profile to your desired doctor.

  • How can I add my pet details?
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    Here we go, there also one of our family member please find to add them through you family members module dropdown.

  • How do I get remainder about my pills?
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    Hey! there we give you in your home itself with the number of pills and that can take you to the details pills remainder screen.

  • Does B1OSTM will remained me about my pills?
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    We care you every single minute we have a display of your pills in timely manner in our home screen.

  • How is health monitoring stats displayed?
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    We display the data from your latest vitals information on you medical record.

  • How do I know about my vitals in daily basis?
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    Your vitals will be displayed in your dashboard in home screen.

  • What kind of information will be shared with my POA person?
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    Your information will be used only when it is an emergency.

  • How can I share my information with my friends?
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    That’s a more secured and easy job you can do for your health. In you your settings go to permissions and know your friends B1OSTM ID and give access to your complete medical profile, only read access, Only write access or a share access to your desired friend.

  • Can I share my record outside the application?
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    No!

  • How to create an appointment with a doctor?
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    You find the appointment menu in your home screen that will give an opportunity with Plus icon on the bottom of the screen to create a new appointment with you doctor.

  • How do I reschedule my appointment?
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    You can do it right away in your appointment list with the option to reschedule and it will send a reply to your doctor or patient automatically.

  • Is there a possibility to reschedule my appointment after my doctor has approved it?
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    Yes, you can do it

  • How to find a doctor as my needs?
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    You can achieve this from the “Find a Doctor” functionality we give access to n number doctors from B1OSTM to choose from and fix a appointment.

  • Can I as a doctor edit a medical record after it is submitted?
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    No, we strictly don’t allow for the security reasons we care you more than enough.

  • How do I edit my medical record?
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    Your medical records are your file of history so you can only add a new record with correction if you have any mistakes.

  • What if I submit the medical record with a mistake in it?
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    Your medical records are your file of history so you can only add a new record with correction if you have any mistakes.

  • How do I know when my doctor updates my medical record? Will I be able to review it?
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    When doctor upload your medical we will notify you through your mail and also a notification inside the application.

  • How to disable two factor authentication?
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    In your settings choose your account settings their you can see two options password and security, choose security and you can disable the two-factor authentication.

  • Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium ?
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    Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae.

  • How do I get data from my IOT device into application?
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    You have to pair your device with the application so that we could get all your fitness data and analyze and maintain your health.

  • How do I mark my health as Critical illness?
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    While uploading your medical record in review of system please mark it if is your critical illness.

  • Can I upload my past medical record?
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    Yes Please we care you from when ever you give us the info from.

  • Can I upload and track the medical record which I visited outside the B1OSTM ?
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    Yes you can upload by own with the doctor name and appointment date you visited and keep a track of it.

  • How can I update my diagnostics report into app?
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    Please address

  • How is B1OS Health PassTM helpful to me?
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    Its your health identity.

  • What details are shared through my QR Code?
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    We share your general profile details with the color meter of your recent health.